Returns and Exchange Policy:
At Helios Jewelry, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely delighted with your jewelry, we offer a straightforward and customer-friendly returns and exchange policy.
Returns:
You may initiate a return within 30 days from the date of purchase.
The item must be in its original condition, unworn, and accompanied by the original packaging and tags.
To initiate a return, please contact our customer service team at [[email protected]] to obtain a return authorization.
Exchanges:
We understand that preferences may change. If you wish to exchange your jewelry for a different item or variant, please contact us within 30 days of your purchase.
The exchanged item should be in its original condition, with all packaging and tags intact.
Return Shipping:
Customers are responsible for the cost of return shipping, except in cases of defective or damaged items.
We recommend using a trackable shipping service to ensure the safe return of the item.
Refunds:
Once we receive your returned item and it meets our criteria, we will process a refund to your original payment method.
Please allow up to [number] business days for the refund to be reflected in your account.
Defective or Damaged Items:
Customized and Sale Items:
Please note that customized or sale items are final sale and not eligible for return or exchange, except in the case of manufacturing defects.
Helios Jewelry reserves the right to refuse returns that do not comply with our policy. We aim to make the returns and exchange process as seamless as possible, ensuring that your experience with our brand is nothing short of exceptional. For any further inquiries or assistance, feel free to reach out to our dedicated customer service team.